FAqs

Frequently Asked
Questions

For Organizations

01

Do you do custom work outside your product range?

Absolutely. As soft signage exerts, we know there’s not a“one size fits all” approach.

We do make custom flags, give us a call at 1(800) 565-4100 or email us at contactus@flagsunlimited.com and we would be happy to put you in touch with the correct account manager!

For Personal

01

How to Display your Canadian Flag

Here are the guidelines for displaying a Canadian Flag in Canada. These are as per the Heritage Canada guidelines, and they assume the viewer is looking from the front. You can also access a visual for these guidelines on our website.

  • No other flag should be flown higher than the Canadian flag.
  • No other flag should be flown on the same pole as the Canadian flag.
  • When three (3) flags are flown side by side, the Canadian flag should be positioned in the centre.
  • When two (2) or more National flags are flown side by side, the Canadian flags should be positioned on the left.
  • In procession, the Canadian flag should be seen to the left.
  • In procession with more than two (2) flags, the Canadian flag should be carried front and centre.
  • When displayed on a pole behind a speaker platform, the flag should be on the right of the speaker.
  • Displayed on a wall, the Canadian flag should be straight and flat to the wall. Ideally, the flag would be finished to accommodate this display (i.e. no header).
  • When crossed with another flag on a pole, the Canadian flag should hang to the viewers left and the pole should be in front of any other pole.
  • If your flagpole is fitted with a yardarm and you are flying three (3) flags, the Canadian flag should be flown on the left position.
  • When displaying the Canadian flag vertically, the top point of the maple leaf should point left and the stem point right.
01

What is the best Canada Flag for my location?

If you are looking for an everyday flag to fly, the DuraKnit Series Canada Flag is the best combination of quality and value. This flag is screen printed on knit polyester, repels water so reduces the weight on the pole and flies beautifully. The DuraKnit Series ranges in size from 9'x 18" to 72"x 144".

If you are looking for a flag to fly at a location with heavy wind or severe weather, we recommend the Heritage Collection Canada Flag. This flag is printed on a heavy weight woven polyester which is ideal for windy locations. The Heritage Collection is available in two sizes; 27"x 54" and 36"x 72".

If you are looking at taking patriotism to the next level… our Appliqué Series might be your best option. This flag is hand-made and designed for high-impact with our customers.

  • The Appliqué Series is created with nylon bunting that has been dyed to maintain superior colour. Sizes range from 9"x 18" to 54"x 108".
  • The Giant Appliqué Series is made from a heavy-duty polyester that provides superior fade resistance. These massive flags range in size from 90"x 180" to 24"x 480".
01

How to dispose of my old flag?

A flag is considered to be in unsuitable condition if it is tattered, has faded significantly, has developed a hole, or the outermost seem has become frayed. When a Canadian flag is no longer suitable for use, it should be destroyed in a dignified manner.

Disposal of such flags may be handled in the following manner:

  • Please return to the Flags Unlimited Store if you’re local for proper disposal.
  • Flags made of natural fibers (wool, cotton, linen) should be burned in a dignified manner; privately without ceremony or public attention being drawn to the destruction of the material.
  • Flags made of synthetic material (nylon or polyester) should be respectfully torn into strips, with each element of the flag reduced to a single colour, so that the remaining pieces do not resemble a flag. The individual pieces should then be placed in a bag for disposal – the shreds of fabric should not be re-used or fashioned into anything. Flags Unlimited flags fall under this category.

01

Do we service flagpoles?

Flags Unlimited does not service the flagpoles, but we have partnerships that we can reach out to or provide you details on, that can assist with service. Contact us for complete details.

01

Do we do installations of flagpoles?

Flags Unlimited does not do installations, but we have partnerships that we can reach out to or provide you details on, that can assist with installation. Contact us for complete details.

01

What retailers carry your products?

You can find our products available at:  Home Hardware, Canadian Tire, Costco, Lowes, Kent, BMR, Amazon, Rona, Michaels, and Princess Auto

01

What materials are the flags made of?

There are 3 materials used for our Canadian flags:

  • Duraknit: Knitted polyester
  • Heritage: Duraply Spun polyester
  • Applique: Hand sewn heavy weight nylon
01

What is the expected lifespan of the flags?

The average life span of an outside flag during the spring, summer and fall months is 3-6 months and should be taken down in bad weather.

Factors That Affect Flag Lifespan

Flag durability is influenced by a variety of external factors beyond our control, including but not limited to:

  • Wind speed and direction
  • Weather exposure (sun, rain, snow, ice, etc.)
  • Flagpole height and location
  • Frequency of use (daily display vs. occasional)
  • Maintenance and care

Because of these variables, we cannot guarantee or predict the lifespan of a flag once it is in use.

01

What is the warranty?

Our flags are proudly made with care and quality materials. However, due to the nature of outdoor use and exposure to varying conditions, Flags Unlimited does not provide a warranty on flags once they have been flown.

We guarantee our flags to be free from manufacturing defects prior to use.

Any flaw or issue must be identified before the flag is installed or flown. Once flown, we cannot determine the impact of weather, wind, or environmental factors and therefore cannot accept returns or replacements.

Flagpoles

  • One-year warranty on the pole itself (manufacturing defects only) from point-of-sale date.
  • If you feel there was a manufacturing issue, please ContactUs@flagsunlimited.com.

Warranty does not cover:

  • Incorrect wind-zone rating selection for your area.
  • Damage from flying oversized flags in high winds (each pole has a maximum recommended flag size).
  • Flying more than one flag on the pole.

Accessories such as snap hooks, halyards, finials, and rope are not covered under warranty, though replacement parts are available for purchase.

With regular maintenance, poles and hardware can last up to 5 years.


01

What are your shipping rates?

For our retail store flags:

  • Ontario$12.50
  • Quebec $19.50
  • All other provinces and territories $27.50
  • Free shipping with orders over $100 (Oversized items/Overweight are excluded Contact us for complete details)
01

What size flag should I get for my existing pole?

Generally, most common Canadian flags are 36” x 72” for a 20’ high residential flagpole. Under 20’ pole size, flags are normally 27” x 54” which are the most common residential size.  Commercial flags commonly are 54” x 108” for a 30’ high commercial flagpole. For full breakdown for sizing and rules for flying the National Flag of Canada, please visit: Rules for flying the National Flag of Canada - Canada.ca

01

What is my order status?

We know timing matters. We proudly create high-quality, durable products quickly as possible. Tracking details are provided via email, please contact your sales representative should there be an issue with the tracking or if you have questions regarding the shipment our team is happy to help. Or feel free to reach out to our customer service team at ContactUs@flagsunlimited.com